Frequently Asked Questions
8am-8pm CST - 7 days a week!
Text or call me at (615) 490-2177 or after hours send me an email: firstname.lastname@example.org
What is your Return Policy?
There are no returns or exchanges for items that have been personalized unless I made a mistake (which has happened twice since 2001). If it has not been customized and you aren't completely satisfied with your order, you may return your item(s) within 30 calender days and a full refund, less shipping, will be refunded to the credit or debit card used for purchase. Include a copy of your invoice inside the package and let us know why you are returning the item. Please note we can not give credit for returns lost or damaged during shipment so please track and insure your package. It is very important that you package your item in a box to return it so that beads/items don't get damaged. There will be fees if we need to replace beads or clasps damaged during shipping.
IMPORTANT: Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Take steps to protect your sterling findings by keeping them in airtight packages, use tarnish-resistant products (such as tarnish tabs or strips) that absorb harmful chemicals, and store sterling findings in a cool, dry place. Most tarnish is easily removed with a polishing cloth. Do NOT soak in an anti-tarnish solution.